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Feb. 11th, 2005 05:36 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
which_chickI really thought I would be done with the super fun work-related bitchy posts, but I'm not. Sorry.
This evening, I spent several hours of my life on the phone with a user who lives in Michigan. Now, that wouldn't be bad, but we don't SERVE Michigan. We serve a tiny area of Pennsylvania. See, he had our service when he lived here, and then he moved to Michigan. Since he has free long distance in Michigan, he hasn't bothered to find another ISP. He just dials in on his free long distance, you see.
Anyway, he called because he wanted me to help him set up his internet again... he'd wiped the machine and needed to reload the dialup settings. In the world of dialup ISPs, this is not a noteworthy tech call. It's routine, something I can do in my sleep, and it wouldn't normally distract me from my game of 5-or-more.
This call was a little different. See, the computer ran Windows 95. It had IE 2.0, and Microsoft Internet Mail and News. It had a 133 MHz processor, 20 Mb of RAM, and, in its time, it was smokin' hot. That time was, unfortunately, about nine years ago. Seriously. Nine years ago. I am NOT lying. IE 3.0 started shipping in 1996 (see here), so this computer is older than that.
The whole time I was on the phone with him, I felt like I was in the twilight zone. I tried, as gently as I could, to point out to him that his computer was sort of outdated. I noted that the path he had followed to upgrade from what he had to what would suffice in this world DID NOT EXIST anymore. (Think not? You try finding a copy of IE 4 these days.) The whole time I spoke to him, he was cheerful and polite and entirely uninterested in any kind of hardware upgrade.
Why did this man want me to build an internet connection for his computer? Why? It's not like he'll be able to look at anything...
For the love of god, Montresor!
He just called back. It connected. Yay. He's now trying the browser to see if it works.
Am I on fucking Candid Camera? He can't be serious about wanting to use this for internet. Even if he IS serious about wanting to use it for internet, it can't possibly be of any USE for doing internet.
The browser (IE 2.0) works. He's loaded the homepage. He's asking me about email clients. The recurring soft *thunk* you hear is my head hitting the desk.
I found him an antique version of Eudora Light. Go me! That seems to have installed okay and, after a certain amount of memory racking so that I could find where to put the settings, he's called back to inform me that he can pick up email all right with it.
Now he wants a better browser. So that he can surf.
STOP THE MADNESS!
The worst part? He's hung up now and there still aren't any video cameras. He might be for real. Might. Jesus fuck.
This evening, I spent several hours of my life on the phone with a user who lives in Michigan. Now, that wouldn't be bad, but we don't SERVE Michigan. We serve a tiny area of Pennsylvania. See, he had our service when he lived here, and then he moved to Michigan. Since he has free long distance in Michigan, he hasn't bothered to find another ISP. He just dials in on his free long distance, you see.
Anyway, he called because he wanted me to help him set up his internet again... he'd wiped the machine and needed to reload the dialup settings. In the world of dialup ISPs, this is not a noteworthy tech call. It's routine, something I can do in my sleep, and it wouldn't normally distract me from my game of 5-or-more.
This call was a little different. See, the computer ran Windows 95. It had IE 2.0, and Microsoft Internet Mail and News. It had a 133 MHz processor, 20 Mb of RAM, and, in its time, it was smokin' hot. That time was, unfortunately, about nine years ago. Seriously. Nine years ago. I am NOT lying. IE 3.0 started shipping in 1996 (see here), so this computer is older than that.
The whole time I was on the phone with him, I felt like I was in the twilight zone. I tried, as gently as I could, to point out to him that his computer was sort of outdated. I noted that the path he had followed to upgrade from what he had to what would suffice in this world DID NOT EXIST anymore. (Think not? You try finding a copy of IE 4 these days.) The whole time I spoke to him, he was cheerful and polite and entirely uninterested in any kind of hardware upgrade.
Why did this man want me to build an internet connection for his computer? Why? It's not like he'll be able to look at anything...
For the love of god, Montresor!
He just called back. It connected. Yay. He's now trying the browser to see if it works.
Am I on fucking Candid Camera? He can't be serious about wanting to use this for internet. Even if he IS serious about wanting to use it for internet, it can't possibly be of any USE for doing internet.
The browser (IE 2.0) works. He's loaded the homepage. He's asking me about email clients. The recurring soft *thunk* you hear is my head hitting the desk.
I found him an antique version of Eudora Light. Go me! That seems to have installed okay and, after a certain amount of memory racking so that I could find where to put the settings, he's called back to inform me that he can pick up email all right with it.
Now he wants a better browser. So that he can surf.
STOP THE MADNESS!
The worst part? He's hung up now and there still aren't any video cameras. He might be for real. Might. Jesus fuck.
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no subject
Date: 2005-02-14 02:43 pm (UTC)