(no subject)

[which_chick]

I got the phone lines shut off from That Damned Clusterfuck as part of shutting it down since we sold it. We had to send a fax on company letterhead (like this proves anything? A twelve-year-old with a computer can make "company letterhead".) and then the telco called and insisted that they speak to Dad, who is the official contact on the account.



I only got to hear one side of the conversation with the telco and dad didn't have much to offer besides "yes" and "okay". The upshot of the conversation was that the telco is shutting off our phone lines as requested. Also, in their review of our billing stuff, it turns out that they've been charging us for things that we'd had shut off some time ago. So, uhm, we have a credit on our account. According to the Embarq supervisor with whom Dad spoke, the credit is allegedly in the amount of forty-six thousand dollars (that's $46,000.00 for the people who have trouble with zeros.)

I'll believe it when I see it.

My personal theory is that they mixed up the difference between $4600 and $46000. We'd be due about a $4600 credit because we paid the Aug. 22 - Sept. 22 bill (around 7K) and cancelled pretty early in September. But... wouldn't a telco supervisor know the difference between forty-six hundred and forty-six thousand? You'd hope for that, anyway. Besides, isn't that shit all computerized? I don't reckon they *let* flunkies in the accounting department decide to give away Embarq money to customers (the general flow of money is FROM the customer TO Embarq) without a bit of freaking oversight.

It's possible, outside chance, that we cancelled a couple of PRIs or a point-to-point circuit that they kept charging us for. Apparently that's what the Embarq person told Dad. To be fair, the bill never made sense, it ran to twenty pages, and was between 12K and 5K per month for about eight years. An extra thousand dollars for four years or so -- hell, we wouldn't have noticed it. Repeated calls to Embarq/Sprint to straighten out the telco bill were useless so we just gave up and paid the bill that they sent.

And, just for fun, I'll get a third of this pretend money, less taxes. If I walk away with 10K, I'll be doing well.

Comments

[electroweak.livejournal.com]

That's like asking if one misses dealing with end users. Boxes with blinky lights are just containers for magic blue smoke, and they're nothing but trouble. People who enjoy the company of the blinky-light boxes are the first ones I will whack when the robots rebel against us and attempt to destroy mankind. They're natural turncoats to the robot cause.

[brni.livejournal.com]

good to be forewarned...

*makes entry in Giant Alien Robots database*